Privacy Policy

Data collection on our website

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator. Their contact details can be found in the legal notice on this website.

Why do we use data?

We want to continuously improve our offering and make our online offering more attractive for you. Only if we know which sections of our website are visited most frequently and for the longest periods of time can we optimise the content of our online offering in line with your requirements. Personal information is used by Mentehof for marketing, prospecting, surveys and information purposes. The better we understand your wishes, the faster you will find the information you are looking for on our website.

How do we collect your data?

Your data is collected when you contact us and provide it to us. This may be data that you enter in a contact form, for example.

Other data is automatically collected by our IT systems when you visit our website. This is mainly technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website. We do not collect any personal data during this process.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour, e.g. through the use of Google Analytics (information on Google Analytics and other collection tools can be found further down in the text).

MENTEHOF sends online publications exclusively to those who have requested the information (e.g. brochures or our own electronic newsletter). We cannot verify whether the specified addressee made the request personally or whether the request was made by a third party. We always endeavour to keep the email address list as up to date as technically possible in order to exclude incorrect or no longer valid requests as quickly as possible.

What rights do you have with regard to your data?

You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. The address can be found below.

Analysis tools and third-party tools

When you visit our website, your surfing behaviour may be statistically evaluated. This is mainly done with cookies and so-called analysis programmes. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. Detailed information on this can be found in this privacy policy. We will inform you about the options for objection in this privacy policy.

2. General information and mandatory information

   Data protection
   As the operator of these pages, we take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

   When you use our website, various personal data may be collected, e.g. by filling out a contact form. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

   We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) can have security gaps. It is therefore not possible to completely protect data from access by third parties.

   We increase this security protection, for example, by using so-called ‘SSL encryption technology’ on our website, by also encrypting the contact form, by using a professional virus protection programme to prevent virus attacks and other malicious electronic threats as far as possible, etc.

   Data protection for children and young people

   In accordance with the General Data Protection Regulation (GDPR), we explicitly point out that the protection of children and young people is important to us. Our offers are aimed at adults or adults with children. For this reason, we only respond to enquiries addressed to us from persons (e.g. via a contact form) who are at least 16 years old. If, in the course of further communication, we discover that the person is younger, you will need the consent of a parent or guardian to continue the communication, or we will discontinue the communication without giving reasons.

   Newsletter

   The data entered in the registration form for our newsletter will be used by us exclusively for sending our newsletter, in which we provide information about all our services. After you register, we will send you a confirmation email containing a link that you must click to complete your registration for our newsletter (‘double opt-in procedure’). You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link. We will delete your data within six months of your unsubscription. Similarly, if you do not complete your registration, we will delete your data within six months.

   Information on the responsible body for data processing and data protection

   The responsible body for data processing and data protection on our website is:

    

   The responsible body is the natural or legal person who, alone or jointly with others, decides on the purposes and means of processing personal data (e.g. names, email addresses, etc.).

   You can revoke your consent to data processing at any time

   Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. To do so, simply send us an informal email. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

   Right to lodge a complaint with the competent supervisory authority

   In the event of violations of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the State Data Protection Commissioner of the Federal State of Baden-Württemberg:

   Austrian Data Protection Authority
   Wickenburggasse 8
   P.O. Box 10 29 32
   1080 Vienna
   AUSTRIA
   Tel.: + 43 1 521 52-25 69
   Email: dsb@dsb.gv.at

   Increased security on this website

   This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from ‘http://’ to ‘https://’ and by the lock symbol in your browser line.

   If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

   Information, blocking, deletion

   Within the framework of the applicable legal provisions, you have the right to receive information free of charge at any time about your stored personal data, its origin and recipients, and the purpose of data processing, and, if applicable, a right to correct, block or delete this data. You can contact us at any time at the address given in the imprint if you have any further questions on the subject of personal data.

3. Data Protection Officer
   Legally required data protection officer

   MENTEHOF is a small family business with fewer than 10 people permanently employed in the processing and management of personal data. For this reason, our company is NOT required to have an external data protection officer in accordance with the General Data Protection Regulation (GDPR).

   If you have any questions about data protection, you can contact us or the agency we have commissioned at any time:

Data collection on our website
Cookies

This website uses cookies in some cases. Cookies do not harm your computer and do not contain viruses. Cookies are small text files that are stored on your computer and saved by your browser. Cookies serve to make our website more user-friendly, effective and secure.

Most of the cookies we use are so-called ‘session cookies’. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the functionality of this website may be restricted.

If you do not wish to accept any cookies at all or wish to decide whether to accept them on a case-by-case basis, you can configure the appropriate settings in your browser. However, each browser is different, so please refer to your browser’s ‘Help’ menu to learn how to set your cookie preferences.

Cookies that are necessary for the electronic communication process or for the provision of certain functions you have requested (e.g. shopping basket function) are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimised provision of its services. If other cookies (e.g. cookies for analysing your surfing behaviour) are stored, these are treated separately in this privacy policy.

You cannot be personally identified from the information collected by cookies, nor do cookies result in you receiving more advertising by email or post. Furthermore, it is not our intention to use cookies to provide personalised advertising, e.g. to minors.

Session cookies and preference cookies

We may use session cookies to enable our websites to function, for example to provide the user with the option to navigate through the various pages. These cookies expire at the end of the user session (e.g. when the user closes the browser window). We may also use cookies that remain for a longer period of time to store your preferences and choices on our websites. Generally, cookies of this type have a lifespan of up to two years.

Analytics cookies

We may also use analytics cookies to improve the performance of our websites by collecting information about how many visitors use our service, where visitors come to our website from, and how they use the website (e.g. which pages are most frequently viewed by most visitors).

Server log files

The provider of this site automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP address
This data is not merged with other data sources.

The basis for data processing is Art. 6 para. 1 lit. f GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Contact form

If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data to third parties without your consent.

The processing of the data entered in the contact form is therefore carried out exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. To do so, simply send us an informal email. The legality of the data processing operations carried out until revocation remains unaffected by the revocation.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to its storage, or the purpose for data storage no longer applies (e.g. after your enquiry has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent necessary for the establishment, content or modification of the legal relationship (inventory data). This is done on the basis of Art. 6 (1) lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures. We collect, process and use personal data relating to the use of our website (usage data) only to the extent necessary to enable the user to use the service or to bill for it.

The customer data collected will be deleted after completion of the order or termination of the business relationship. Statutory retention periods remain unaffected.

Data transfer upon conclusion of a contract for services and digital content

We only transfer personal data to third parties if this is necessary for the execution of the contract, for example to the credit institution commissioned with payment processing.

No further transfer of data takes place, or only if you have expressly consented to the transfer. Your data will not be passed on to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

5.Social media
Facebook plugins (Like & Share buttons)

Our pages incorporate plugins from the social network Facebook, provided by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can recognise the Facebook plugins by the Facebook logo or the ‘Like’ button on our page. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.

When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook ‘Like’ button while you are logged into your Facebook account, you can link the content of our pages to your Facebook profile. This allows Facebook to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Facebook.

Click here to view Facebook’s privacy policy.
Click here to view information about Facebook’s use of cookies.

If you do not want Facebook to be able to assign your visit to our pages to your Facebook user account, please log out of your Facebook user account.

Instagram plugin

Functions of the Instagram service are integrated into our pages. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.

If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to our pages with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Instagram. Further information on this can be found in Instagram’s privacy policy: https://instagram.com/about/legal/privacy/.

Google+ plugin

Our pages use functions of Google+. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Collection and sharing of information: You can publish information worldwide using the Google+ button. The Google+ button allows you and other users to receive personalised content from Google and our partners. Google stores both the information that you have given +1 for a piece of content and information about the page you were viewing when you clicked +1. Your +1s may be displayed as references together with your profile name and photo in Google services, such as in search results or in your Google profile, or in other places on websites and advertisements on the internet.

Google records information about your +1 activity to improve Google services for you and others. To use the Google+ button, you need a globally visible, public Google profile that must contain at least the name you have chosen for your profile. This name is used in all Google services. In some cases, this name may also replace another name you have used when sharing content via your Google account. The identity of your Google profile may be displayed to users who know your email address or have other identifying information about you.

Use of collected information: In addition to the uses described above, the information you provide will be used in accordance with the applicable Google privacy policy. Google may publish or share aggregated statistics about users’ +1 activity with users and partners, such as publishers, advertisers or affiliated websites.

6.Additional analysis tools and advertising
Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called ‘cookies’, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there.

Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser software; however, please note that if you do this, you may not be able to use the full functionality of this website.

By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Click here to view the Google Analytics privacy policy.

Google Analytics cookies are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.

IP anonymisation

We have activated the IP anonymisation function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser plugin

You can prevent the storage of cookies by adjusting your browser software settings accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website: Disable Google Analytics

For more information on how Google Analytics handles user data, please refer to Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Contract data processing

We have concluded a contract with Google for contract data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic characteristics in Google Analytics

This website uses the ‘demographic characteristics’ function of Google Analytics. This allows reports to be created that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising by Google and visitor data from third-party providers. This data cannot be attributed to any specific individual. You can disable this feature at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the section ‘Objection to data collection’.

Google Tag Manager

Google Tag Manager is a solution that allows us to manage website tags via an interface (and thus integrate Google Analytics and other Google marketing services into our online offering, for example). The Tag Manager itself (which implements the tags) does not process any personal data of users. With regard to the processing of users’ personal data, please refer to the following information on Google services. Terms of use: https://www.google.com/analytics/tag-manager/use-policy/

Google Analytics Remarketing

Our websites use the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

This feature allows the advertising audiences created with Google Analytics Remarketing to be linked to the cross-device features of Google AdWords and Google DoubleClick. In this way, interest-based, personalised advertising messages that have been tailored to you based on your previous usage and surfing behaviour on one device (e.g. mobile phone) can also be displayed on another of your devices (e.g. tablet or PC).

If you have given your consent, Google will link your web and app browsing history to your Google account for this purpose. This allows the same personalised advertising messages to be displayed on every device you log into with your Google account.

To support this feature, Google Analytics collects Google-authenticated user IDs, which are temporarily linked to our Google Analytics data to define and create target groups for cross-device advertising.

You can permanently opt out of cross-device remarketing/targeting by disabling personalised advertising in your Google account; to do so, follow this link: https://www.google.com/settings/ads/onweb/.

The summary of the data collected in your Google account is based solely on your consent, which you can give or withdraw from Google (Art. 6(1)(a) GDPR). For data collection processes that are not merged into your Google Account (e.g. because you do not have a Google Account or have objected to the merger), the collection of data is based on Art. 6 para. 1 lit. f GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymous analysis of website visitors for advertising purposes.

Further information and the data protection provisions can be found in Google’s privacy policy at: https://www.google.com/policies/technologies/ads/.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be restricted.

7.Other plugins and tools
YouTube

Our website may also use plugins from the Google-operated site YouTube. The operator of the site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.

The use of YouTube is in the interest of an appealing presentation of our online offerings. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

Further information on the handling of user data can be found in YouTube’s privacy policy at: https://www.google.de/intl/de/policies/privacy.

Vimeo

Our website uses plugins from the video portal Vimeo. The provider is Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

When you visit one of our pages equipped with a Vimeo plugin, a connection to the Vimeo servers is established. The Vimeo server is informed which of our pages you have visited. Vimeo also obtains your IP address. This also applies if you are not logged in to Vimeo or do not have a Vimeo account. The information collected by Vimeo is transmitted to the Vimeo server in the USA.

If you are logged into your Vimeo account, you enable Vimeo to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your Vimeo account.

Further information on the handling of user data can be found in Vimeo’s privacy policy at: https://vimeo.com/privacy.

Google Web Fonts

This site uses so-called web fonts provided by Google for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Google’s servers. This allows Google to know that our website has been accessed via your IP address. The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offerings. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

If your browser does not support web fonts, a standard font from your computer will be used.

Further information about Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://www.google.com/policies/privacy/.

Google Maps

This site uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.

Google Maps is used in the interest of an appealing presentation of our online offers and to make it easy to find the locations we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

For more information on the handling of user data, please refer to Google’s privacy policy: https://www.google.de/intl/de/policies/privacy/.

8. Copyright images and graphics
This website displays our own images and graphics, images from friends and acquaintances, and licensed, paid images from commercial third parties (e.g. images from www.fotolia.de, etc.). In order to comply with the copyright claims of these providers, we maintain a list of the images used, including details of the rights holders, etc.
If you have any questions about an image or information, please contact our webmaster. We will be happy to answer your questions as soon as possible.9. Law on alternative dispute resolution in consumer matters – Consumer Dispute Resolution Act (VSBG)
The European Union has launched its new online dispute resolution platform (ODR platform). At http://ec.europa.eu/consumers/odr/können, consumers can now submit complaints against traders, and traders can also submit complaints against consumers. The platform collects data on the respondent, details of the case and personal information about the applicant and forwards it to a selected consumer arbitration body. The arbitration bodies then have the option of managing and concluding the proceedings online via the platform.
A user guide provides initial assistance in completing the complaint form. The ODR platform is responsive, meaning it can also be displayed on smaller devices such as tablets or smartphones. It operates in all 23 official languages of the EU. Source: www.verbraucherstreitbeilegung.de.